Return policy

Return & Refund Policy

Returning your order


You are a professional

You declare that you are purchasing the equipment as part of your professional activity.

In the context of sales between professionals, the right of withdrawal is not applicable. In addition, the equipment being made to order, tailor-made and personalized according to your requests, no request for withdrawal or exchange can be accepted.

Are you an individual

You wish to acquire equipment for personal purposes on the Malea store. You have a period of 14 calendar days following your order date to exercise your right of withdrawal.

To do this, you must contact Malea at the email address pro@malea-massage.com or by telephone at 05 67 68 68 76 indicating the reason and the item(s) concerned by his request. Once the request has been validated, the shipping details will be sent to you in order to return your item within the allotted time.

Return shipping costs are your responsibility. The returned item(s) will be checked upon receipt, only items in their original packaging and in perfect condition will be accepted.

Equipment made to order, tailor-made and personalized will not be returned or exchanged, whether it is a professional or private purchase. Consumables, such as disposable headrest protections, disposable thongs, rolls of examination sheets, or even oils, will not be returned or exchanged, whether purchased for professional purposes or particular.

Reimbursement of your order


Once the return of your order has been received and accepted, your order will be refunded within 7 working days by the same payment method as that used when ordering (credit card or transfer).

Only the amount corresponding to the value of the returned item(s) will be refunded, with shipping costs remaining your responsibility.

You have a question ? Contact us!


Value is required
THANKS !

By email

pro@malea-massage.com

By telephone

(+33) 5 67 68 68 76

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